Returns and Refund Policy


Need to upgrade or downgrade a license? Give us a call, then we’ll confirm by email.

Please contact us ASAP if you think you got the wrong product.


Our refund policy for download products lasts 48 hours and our refund policy for online products (Copedia 365 and Copedia Pro) lasts for 5 business days.

All refund requests must be in writing emailed to Please let us know why you request the refund. Contact customer service for more information on returning an item.

Once your refund request is received, we will send you an email when the credit has been applied to your credit card or original method of payment.


Need help or questions about our products? Call us at 970-306-7696 or email us at